Frequently Asked Questions

Simply E-mail your images to jagadd@btinternet.com

Yes - this service is offered free of charge. We will also do our best to remove any minor defects in your chosen photograph free of charge.

Don't worry we will resize the photograph accordingly. There may be occasions when we will need to crop your image, but be assured that we will do our utmost to make sure that all major details are included in the finished gift.

No, we can print anything you can think of on our products. The only stipulation is that you have copyright for all images that you send to us for printing onto gifts.

No, we use the Dye Sublimation method when printing our products. This enables the print to be permanently bonded to our products, however we do recommend that ceramic items such as mugs are not cleaned in dishwashers due to some operating at very high temperatures.

All orders are processed using PAYPAL SECURE SERVERS (You do not require a Paypal account for this.)

We do not hold or store any financial details at all. Debit/Credit card transactions are processed by Paypal's secure online payment system. We do not pass on your order details to any third parties whatsoever.

All orders are made within 48 hours of receiving your photo and instructions via email to sales@photofits.co.uk  Most orders are dispatched within 48 hours. We use First Class mail depending on weight so most orders should be with you within 7-10 working days. In most cases orders will be received well within this time.

We try and dispatch all orders within 48 hours of receiving your photo so that all orders are received within 7-10 working days. We use Royal Mail first Class Post for most deliveries depending on weight or a suitable courier service. Unfortunateley mistakes are some times made ( by ourselves and Royal Mail) so if you have not received your order within 10 working days from the date you emailed your photo to us please give us a call on 01843 232328 or email sales@photofits.co.uk

We keep all proof of postage but due to the low value of most orders we do not post via tracking services due to the cost.

If you are using a digital camera we recommend setting your camera to the maximum/best resolution. When using a scanner set the scanner at 'high quality' or change the scan resolution to 300 dpi (dots per inch.) We will do our best to repair any minor defects free of charge! Please remember 'the better the quality of the image - the better the quality of the finished product'

At the moment to celebrate the launch of our new website we are offerring free delivery on everything.